Question 1

Why is the Postage so high?

Accepted Answer

We send our items in deluxe packaging via Royal Mail. During the busy periods we are only able to offer TRACKED Postage.

Question 2

My item hasn't arrived, what do I do?"

Accepted Answer

If you picked tracked postage, which we strongly suggest, then please enter your tracking number into Royal Mail's website. Please allow up to 7 working days AFTER dispatch email for your parcel to arrive. If it still hasn't arrived, please email us - info@doffledog.com or try our online chat.

Question 3

The size I've ordered doesn't fit, can I exchange?"

Accepted Answer

Currently, due to the time of year we are only offering refunds for you to then purchase the correct size. You have 14 days from recieving the parcel to return it. Unfortuneately however, we are a small home run business, we cannot cover the cost of returns. Please post Items via TRACKED Royal Mail - If it isn't tracked and doesn't arrive then we cannot refund you. Items will need to be sent back in original packaging and in the same condition as you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within 7-10 business days.

Question 4

I've made a mistake on my order, can I change it?"

Accepted Answer

Please email as on info@doffledog.com straight away! We will try our best to correct the mistake so you get the right items, however, it may not always be possible.

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FAQ

View our Returns Policy here